Patients’ Rights and Responsibilities

1. Right to Receive Medical Care

Patients have the right to receive appropriate healthcare services to protect and improve their health. No patient shall be denied or deprived of healthcare on the basis of gender, age, religion, social status, financial circumstances, or any other such factor. Healthcare professionals may not refuse treatment without justifiable grounds.

2. Right to Information and Self-Determination

Patients have the right to receive clear and sufficient information from their physician, nurse, or other healthcare professionals regarding their medical condition, treatment options, potential participation in medical research, organ transplantation, expected outcomes and possible side effects, and the cost of care. Patients may ask questions and decide whether to consent to the proposed care or treatment

3. Right to Privacy and Confidentiality

Patients have the right to the protection of their personal privacy and the confidentiality of all physical and health-related information obtained in connection with their care. Healthcare professionals and medical institutions may not disclose or publish such information without the patient’s consent, except where disclosure is required by law, such as for a criminal investigation.

4. Right to Request Consultation or Mediation

In the event of a dispute concerning medical services, patients have the right to seek consultation or apply for mediation through the Korea Medical Dispute Mediation and Arbitration Agency or another appropriate organization.

5. Responsibility to Trust and Respect Healthcare Professionals

Patients must provide healthcare professionals with accurate information concerning their health and respect and cooperate with the recommended treatment plan.

6. Responsibility Not to Obtain Medical Care by Fraudulent Means

Patients must provide accurate identification before receiving medical care and must not obtain treatment through false or fraudulent means, including receiving care under another person’s name.

Submission

Please share any concerns or suggestions directly with a staff member, or submit them by email, through our social media channels, or via the Patient Feedback Box located in front of the elevators on the 6th floor.

Response

We will contact you within five business days after receiving your complaint or suggestion

Contact Information

• General Inquiries: +82-2-553-0210
• Mongolian-Language Direct Line: +82-10-4380-0210
• Email: gangnamsmile00@gmail.com

Medical Dispute Resolution Process

The designated medical dispute coordinator and relevant staff will review the facts and possible resolution options. Depending on the circumstances, the matter may proceed through a meeting with the patient, an internal settlement, or referral to an appropriate external organization

External Support Organizations

• Medical Korea Support Center: 1577-7129
• Korea Medical Dispute Mediation and Arbitration Agency (K-MEDI): 1670-2545
• Korea Consumer Agency (KCA): 043-880-5500